Client Support and Operations Manager

Operations · Full-time
Vilnius, Lithuania

We are currently looking for a Client support and Operations manager in Vilnius, who will contribute to the company’s growth and success by providing exceptional client support for our investors and making sure our daily operations run efficiently and on time. In this role, you will actively participate in the platform’s development process by providing your insights and ideas on improvements that will make the investing experience for our clients more effortless.

Our goal is to become a leading multinational p2p lending partner by providing our partners with fast and simple financing solutions and offering our investors a wide variety of finance products: starting with consumer loans, and expanding to business loans, green loans, equipment leasing and real estate financing.

What you’ll be responsible for:

  • Provide and maintain a high level of support for clients via e-mail, chat,
  • Ensure that clients receive assistance with the technical aspects of the platform services and functionalities,
  • Participate in the creation and improvement of client support service processes and procedures to enhance customer satisfaction,
  • Prepare, supervise, and develop the content in the “Help” section for clients (the most frequently asked questions and answers),
  • Execute daily operations and ensure smooth platform’s internal processes running.

Our Expectations:

  • You have advanced spoken and written English skills,
  • You’re passionate about ensuring the best client experience and providing support,
  • You are detailed oriented, communicative, initiative, and able to work independently,
  • You have experience as a customer support/operations professional.

What we offer:

  • Career and development opportunities,
  • An interesting, perspective, and responsible job in a startup company,
  • Friendly team and hybrid work arrangement,
  • Modern office in Talent garden Vilnius (a community that thrives on innovation) where you will find: free coffee and fruits, a community kitchen, relax areas, PlayStation and other fun stuff, a unique global network of selected tech professionals, storage space for your bike or scooter and much more,
  • Brutto salary from 2000 EUR. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

We will spoil you with

  • Workations
  • Private health insurance
  • Learning and growth
  • Lunch budget

About the company

Driving Innovation for Better Financing. After years of consumers facing challenges with financing, the landscape has shifted to an emerging growth opportunity – funding that meets customer needs and potential for investors. At hive finance, we work with passion in a positive, purpose-driven workplace environment. Our core values are collaboration, respect, and fairness. We are launching p2p lending platform and if your ambition is to shape alternative digital banking, contribute to the growth and see a startup becoming a major company, you are welcome here – Let’s talk!

Apply now

    Resume / CV